Patient Experience Director
Join Bintang Sehat Hospital as our Patient Experience Director and lead the transformation of healthcare delivery in Bangka Belitung. In this pivotal role, you will shape patient-centric strategies, elevate service standards, and drive operational excellence to ensure our patients receive the highest quality care in Pangkal Pinang.
As the Patient Experience Director, you will be at the forefront of improving patient satisfaction and loyalty. You will work closely with our multidisciplinary teams to implement innovative solutions that enhance the patient journey, from the moment they walk through our doors until they leave our care. This role offers a unique opportunity to make a tangible impact on the healthcare landscape in Bangka Belitung, driving positive change and setting new benchmarks for excellence.
📋 Tanggung Jawab Pekerjaan
- Develop and implement patient-centric strategies to enhance the overall patient experience.
- Lead and coordinate cross-functional teams to improve service standards and operational efficiency.
- Conduct regular patient satisfaction surveys and feedback sessions to identify areas for improvement.
- Collaborate with healthcare providers to ensure seamless coordination and high-quality care delivery.
- Monitor and analyze patient data to identify trends and implement data-driven improvements.
- Stay updated with the latest industry trends and best practices in patient experience management.
- Represent the hospital at local and regional healthcare forums to advocate for patient-centered care.
- Drive initiatives to enhance the physical and digital infrastructure to support a superior patient experience.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
- Minimum of 8 years of experience in patient experience management, healthcare operations, or a similar role.
- Proven track record of successfully implementing patient-centric strategies and improving service standards.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in using patient experience management software such as Medallia, Qualtrics, or similar tools.
- Certification in healthcare quality improvement or patient experience management is a plus.
- Knowledge of local healthcare regulations and standards in Bangka Belitung.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang